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Frequently Asked Questions
At OrangeMall, we are passionate about advancing and developing the global digital infrastructure. Our patent-pending platform,
, and payment system allow Africans to shop directly from
hundreds of US & UK websites
and have the products shipped straight to their home, office, or any other address of your choice. Sound like something you'd be interested in?
Sign up today
- it's easy, fast, and you'll be shopping at some of your favorite stores before you know it.
Here are a few common questions about OrangeMall and their answers:
How Does the OrangeMall App Work?
OrangeMall is an application that makes it easy for you to purchase your favorite products from US & UK websites - all from the comfort of your own home in Nigeria. All you have to do is download the App to your PC or mobile device and start shopping - that's it!
Do I need a credit card to make purchases?
No credit card necessary! All you need is a Paga account to make a purchase. Download or install our app and use your Paga account to make any and all purchases.
Where do I get items I purchase?
Items you purchase on OrangeMall are sent to your home in Nigeria. You can expect items in 5 - 14 business days from date of purchase. The speed of your receiving an item all depends on how fast the items are received at our US and UK warehouse.
How do I track my items?
You can login to your OrangeMall account and simply track your order. We provide a real-time online tracking interface and in most cases ship via DHL so you will be able to track your items via DHL.
Please note we only show tracking information from the date the item is received at our warehouse.
How long does it take to get items?
It depends on the item and the store it was purchased from, but it typically will take 5 to 14 business days.
What is the return policy?
We are only able to provide returns for items that do not work upon delivery or if the item you got is not what you ordered- in such cases, the items will be replaced when possible or you will be refunded the full amount of the item plus all additional charges.
If you got what you ordered and you simply don't want it anymore and have not used the item you can contact us and we can provide you with return instructions. Please note you would be required to pay for shipping the item back to the US or UK.
What are your Shipping Options?
In most cases we provide general shipping which gets items to your doorsteps in 5 - 14 business days.
What items do you NOT ship?
For safety reasons, we cannot ship:
1. Hazardous materials
4. Fire Arms
6. Any item or object with hazardous material in it.
7. Weapons and weapon equipment
8. Live Products including foods and plants
9. Food products
10. Wooden furniture
What states do we ship to?
We ship to all regions and parts of Nigeria
Maximum weight of a single item shipped using OrangeMall App
The maximum weight for an individual item is 4kg, and the maximum dimensions are 30x30x30 centimeters.
Once I place my order can I cancel or make changes?
Once an order has been made no changes or cancellations are allowed as we do our best to get items out to you as fast as possible. This means we are unable to stop, modify or cancel purchased items.
What is your refund policy
We want you to be completely satisfied with your purchase but understand that sometimes an item may be delivered damaged or incorrect. We will refund you the full amount of the product if the item you receive is damaged, or is incorrect upon acceptance of items. Please note you would have to report the item as damaged or incorrect upon delivery, so please review all products before final acceptance.
What are your shipping fees and costs?
Our shipping fees vary just like they do any shipment you were to ship. It all depends on the size and weight of the item(s) the shipping fee will be different. Please note you can always use the platform to determine the shipping costs.
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